Add on abroad

[dave517]

I've just paid for 24 hour access to my data allowance while I'm in Mexico. My phone can access the EE Add On page via the provider TELCEL and 4G is showing as available. However, when I use my browser or any apps there is no internet connection. Any advice would be appreciated.

[XRaySpeX]

@dave517 : Can you make calls & texts?

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.