Activate roaming while abroad

[anning]

I didn't text roaming to 150 before I left UK. Now I'm abroad and can't send the text any mor. Is there a way to activate roaming while abroad? Please don't suggest using the parental control in the account setting as I did and it didn't work

[Christopher_G · Accepted solution]

Hi @anning 

Welcome to the community. I hope you're having a lovely time abroad so far.

You will need to speak to our Mobile Care team from another phone so they can activate it from our side for you.

Chris

[jah13]

The link in the post above will get you to.....................

All our brilliant teams are based in the UK or Ireland.

+44 7953966250

Please check our roaming charges for calling costs

Mon to Fri 8am - 9pm
Sat to Sun 8am - 8pm

But not much use if you have no phone to call from (Will cost too!?)

[Mi50]

Please can activate my roaming 

[Christopher_G]

Hi @Mi50 

Welcome to the community.

If you're in the UK, you just need to text ROAMING to 150.

If you've travelled abroad already without activating it first, you'll need to speak to our Mobile Care team. You can find our contact information, including a number to call from another phone, on our contact us page.

Chris

[ASHLEYBARBER]

How can i phone your mobile care team if i don t have the ability to make phone calls until you turn my roaming on????

this makes no sense. how is there not a chat bot on the website in 2023? So infuriating 

[XRaySpeX]

@ASHLEYBARBER : Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.