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Rodrigo23
Visitor

‎25-10-2023 05:50 AM

I paid my bill through the app and they tried to charge the same bill via direct debit! And they cut off my line, I don't understand an operator that cuts off your paid phone number, I can't wait to change operator.

0 Helpful
1 REPLY 1
James_B
EE Community Manager
EE Community Manager

‎25-10-2023 08:29 AM

Hi @Rodrigo23,

Welcome to the EE Community. 🙂

If you made a supplementary payment after your direct debit had been requested from your bank (this happens a few days before the payment is due), this wouldn't cancel the scheduled direct debit payment.

Were either of the payments successful?

James