Access to call records

Nothing2023 · ‎28-07-2023

Hello, I need to access my incoming call records. Does anyone know how long far back I can request the incoming call records please? Also how do I request, could you please help me? Also would it still be available if I changed handsets but not changed the phone number?

XRaySpeX · ‎28-07-2023

@Nothing2023 : EE has no record of your incoming calls unless you were charged for them. In which case they appeared in your bills. Otherwise you are left with your own phones' call logs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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XRaySpeX · ‎28-07-2023

@Nothing2023 : EE has no record of your incoming calls unless you were charged for them. In which case they appeared in your bills. Otherwise you are left with your own phones' call logs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Jeff_beefyballs · ‎13-04-2024

That's weird, because on the 'request or change information we have' they do keep that information, just need a solicitor for it. So they're lying.

bristolian · ‎13-04-2024

@Jeff_beefyballs wrote:

So they're lying.

You've added to a 9month old thread started by another user, and thus am unsure which part of the query you're unhappy with.

Incoming call records are available for law-enforcement purposes but not otherwise disclosed.