5G Standalone

davidlehan1
Contributor
Contributor

I recently upgraded my EE plan to the full works plan and it has given me 5G SA as an add on, however there is no option for me to enable it on my iPhone. I have replaced the eSIM that I am using and ensured that my phone is up to date, but still nothing has come up. Is there anything else I need to do in order to enable it?

 

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15 REPLIES 15
Chris_B
EE Community Star
EE Community Star

@davidlehan1  Does your new tariff show on your account yet ?    Also what iPhone are you using ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Den123
Established Contributor
Established Contributor

@davidlehan1  with were it says 5 g on that should be 5 g auto as  5g on will eat more data i find 

It does! it also shows the 5G standalone as the add on on the EE app, and I am using an iPhone 15 Pro so it definitely does support it.

 

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The plan I’m on has unlimited data so I don’t have to worry about data usage luckily

Chris_B
EE Community Star
EE Community Star

@Den123   That’s sort of right because 5G can deliver higher resolution so it’s your own usage that does this at better resolution. 
You might want to read THIS  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Northerner
EE Community Star
EE Community Star

Hi @davidlehan1 @Chris_B @Den123 

How wonderful this just works automatically on Android. 

I would add to @davidlehan1 it is unlikely you will see any difference to your 5G connection  and that this service is invisible to most users. If you think about it rationally the more people who upgrade to this plan makes it less unique and therefore irrelevant other than clever marketing to sell a more expensive product on the basis you are somone "special", 

Thanks 

 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Luckily enough I was due an upgrade which will make my plan cheaper due to one of my add ons now being an inclusive extra, it would be nice to see how much of a difference it would make (if any) with it on, and I envy you for having it work straight away!

@Northerner   It’s on my iPhone but then I do have  a 15 pro.  
 

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Still happily using 4G though and this image above was me just enabling it to show this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Hmm wonder if it’s just my eSIM not provisioning with the plan upgrade or it’s just taking its sweet time to show up onto my phone