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very poor signal but website says no issues

kev_w
Investigator
Investigator

Hey guys,

I just switched over from O2 to EE and im having a few issues. My first day back at work and i have no/very little signal, its so bad that i cant even get the EE app to open. When i switched over i gave EE my pac code and was told my number would transfer over within 2 days but i'l still stuck on the number that came with the sim card and now my imessages and facetime are no longer working as its stuck on verifying the new number. Could these issues all be linked to the changing from the supplied EE number to the number i have been using for 20 years? Basically at the moment my phone is a brick and i dont really want to send the EE sim cards back but if this is the way its going to be i will have no option.

12 REPLIES 12
kev_w
Investigator
Investigator

yes i have 5G auto enabled

Katie_B
EE Community Support Team

When outside of work and in a different location does your phone work as it should @kev_w?

If yes, I'd recommend reporting a problem using the Network Status Checker so our team can investigate this.

Katie

yes outside of work everything seems ok. Already reported the problem using the network status checker