sim card without service

[vitiok70]

Hello, who can help me? In iPhone 13 today I activated sim in esim. After in the settings, I accidentally removed the physical sim, and the esim was automatically removed as well. I tried to activate esim again, but since the physical sim is out of service, I cannot receive the pin code via sms to activate the sim. How to reactivate the physical sim card? Thanks

[Jon_K]

Hi @vitiok70.

Sorry, I thought you said the store had registered a physical SIM card for you, not an eSIM.

Do you have both a physical SIM and an eSIM registered?

You can keep the QR code for when you need it, it doesn't need to be registered straight away.

Jon

[vitiok70]

in the store they replaced my physical sim, in the evening coming home in the MY EE application I activated esim, then I removed the physical sim from the phone and replaced it with another physical sim from another operator. But a few days ago I already requested the esim QR code and of course I received it. Now I want to know, in the future I can use the QR code to activate esim, is it multi-use? because anything can happen with the phone, digital errors etc.....

[Jon_K]

I'm going to find this out and get back to you as soon as I have an answer, @vitiok70.

Thanks for your patience with this.

Jon

[Jon_K]

Hi @vitiok70.

The QR code from a store is single use.

You can however get a replacement in the My EE App if you need one.

Jon

[vitiok70]

Thank you for the answers. Ok, but what do I do in case, if something happens with the device or something careless happens and I suspect that the eSim registration is lost. Do you think it is possible to replace the eSim in My EE? how do I receive sms with the eSim replacement pin, if the physical SIM is already deactivated?

[Jon_K]

Yes, you can replace it in My EE, @vitiok70.

You'd be able to do this in the app, you'd need to log in using your details on a new phone if something were to happen with your current one.

Jon