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cant access CCTV and Webcams on EE 4g

FishInASombrero
Investigator
Investigator

Hi All

I'm really pulling my hair out with this and can anyone help please.

About 10 months ago or so, I suddenly wasnt able to access my CCTV on the EE 4G network on my mobile (2019 Sony Xperia XZ3 android).

I have trawled google and seen a few other posts on this but not an actual solution though.

I CAN access the CCTV with no problem doing the following :
        On Wifi (any wifi)
        Tethering my phone to another mobile network (eg vodafone)
         Using my CCTV app on other mobiles/networks (eg Vodafone 4g)
         with a proxy server active on my EE phone
         even abroad eg recently on Movistar EE in Spain worked fine when roaming (when I came back to the UK, it worked for about a week then stopped again)

but it will not for the life me connect to my CCTV on EE 4G in the UK.

I have checked all the phone network and data setting and says IPV4/5 enabled, data on, app allowed data access etc, but nothing changes.

I have heard EE are purposely blocking port 80 router access, but I don't know how to change this on my router

Can anyone help or I'm going to switch both our networks/contracts to another provider to one that works at the end of our contracts as this is a deal breaker for me.

Many thanks 

JC

10 REPLIES 10
Alex_H
EE Community Support Team

Hi @sanyamshah11,

Welcome to the EE Community

Does your EE SIM connect to the internet fine otherwise, its just the CCTV you have an issue with? What does happen when you are trying to access them on 4G? Is there anything specific you have tried already to fix it? 

Alex