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Wi-Fi Calling won’t work

Panda2019
Explorer

‎15-11-2023 03:08 PM

Hi Everyone,

looking advice on how to get Wi-Fi calling to work on an iPhone 13. We have virtually no signal in our village so rely on this but for some reason it has stopped working. 

I have turned the phone off and on, reset the router and reset the network settings on the phone multiple times and nothing is working. 

Please help. 

0 Helpful
12 REPLIES 12
Chris_B
EE Community Star
EE Community Star
In response to Joshmerosh

‎11-09-2025 08:18 AM

@Joshmerosh   You say on your return home on Friday.  Just to ask are you within the UK ?  WiFi calling doesn’t work abroad. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Joshmerosh
Investigator
Investigator
In response to Chris_B

‎11-09-2025 09:26 AM

Well it’s both my phone and my wife’s. She is at home with no way of calling me or others unless on WhatsApp or messenger. I’m in the Uk.
Sent from my iPhone
0 Helpful
Katie_B
EE Community Support Team
In response to Joshmerosh

‎11-09-2025 02:08 PM

Hi @Joshmerosh. 

Was a call back arranged by the last agent you spoke with?

Katie

0 Helpful