Weak signal

[Kyle22678]

My mobile network has been very weak lately in Watford. I wonder when it will be resolved.

[bristolian · Accepted solution]

Are you having any service issues with using your phone?

You can check for local issues via the "check status" option on https://ee.co.uk/help/mobile-coverage-checker 

[Kyle22678]

I see that a network problem has been mentioned, and you guys are working on it. However, it’s been a while, and I want to know when it will be fixed because it is affecting my life.

[James_B]

Hi @Kyle22678,

I'm sorry to hear there is an ongoing network problem in your area.

If you register for updates at Service Status Checker | Check Network Problems in Your Area | EE, we'll keep you in the loop.

Thanks 🙂

James

[Kyle22678]

Hi James,

Yes, I did, but the network is really weak and sometimes even down for last few days. Could you let me know what’s happening and the target date for fixing it?

[James_B]

Hi @Kyle22678,

The Service Status Checker should give you a estimated fix date if one is available. What does it report for your location?

James

[Kyle22678]

Hi James,

It doesn’t say anything about it.see below for you info:

Network problems in your area 

Updated on 17 Jul 2024 at 2:23 PM

We're aware of a problem in your area. We can keep you updated by text message or email.

We’ll only send you updates about this issue. Once it’s resolved, we won’t send any more.

[bristolian]

I'd recommend registering for updates on that same page.

[James_B]

That's great advice from, @bristolian, @Kyle22678 

That's the best way to get the latest information.

James

[Kyle22678]

Hi,

I’m experiencing network issues again. It’s been a while, and it’s still not fixed. The 5G network is completely down, and the 4G network is unstable.