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Using 4 g instead of my internet why

GWVH
Visitor

My new phone and new EE mobile account is not using my internet only 4,,g.  How do I fix this

2 REPLIES 2
Mustrum
EE Community Star
EE Community Star

Which phone, and are you connected to Wi-Fi?

Schockwave
EE Community Star
EE Community Star

@GWVH , how are you trying to connect to wifi, which is what you would have to do? Have you gone into settings and clicked on wifi? It does not connect automatically, you will need your wifi settings to join and then it should work.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.