Sim still not come back on

[AFirth10]

My sim was blocked on Monday after part of my bill for my new handset wasn't paid due to an error  where the direct debit payment hadn't been set up. I paid my outstanding bill on Friday evening over the phone and was told to turn my phone off and back on and it should work again. It's now Sunday and it still isn't working?

[Northerner]

Hi @AFirth10 

It can can take up to 48 hours to process payments. It's unlikely your payment is yet processed if you paid late Friday evening because the banks don't process payments at the weekend.

Thanks 

[AFirth10]

It's now Tuesday and it's still not working 🤷🏻‍♂️

[Leanne_T]

Hi @AFirth10 

Thanks for coming back to us. 

To get the account looked into, please get in touch with our mobile guides and the team will be happy to help.

Leanne.

[AFirth10]

How can I when I can't ring anyone??

[Leanne_T]

Hi @AFirth10 

You would need to call us from any other phone, or if you log into the EE app and select the help section a chat option will show if available for the account 🙂

Leanne.