Signal

[Theraildoc123]

Signal has been utter rubbish over the last 5 months good one day off the next its off again now I have a sick wife that I need to be in constant contact with when my airtime is up I'm definitely swapping provided 🤬

[Chris_B]

@Theraildoc123  Is this is more than one location? 

[Northerner]

Hi @Theraildoc123 

Have you checked for local issues : https://ee.co.uk/help/service-status

There are many factors which could be causing you issues. Can you use WiFi calling.

Thanks 

[Theraildoc123]

Yes there is an outage Again I've been with EE since year dot but not
renewing absolutely rubbish and I'm being polite its 2026 not 1980 🤬🤬

[Northerner]

Hi @Theraildoc123 

Yes it is 2026 but technology is even more delicate and  susceptible especially heat in these conditions, just look at the trains and tube, however good luck with your new carrier. 

Thanks 

[Theraildoc123]

Wow it was down in the winter and spring aswell too cold or too sunny or
too wet funny how other providers were ok

[ee_user14]

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@Theraildoc123 wrote:
funny how other providers were ok

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So do you think EE is the only network to have outages? And the only operator to use equipment that suffers in certain weather conditions?

Interesting, if so.

It's amazing EE haven't looked at how every other provider has built their network, and copied them. And how other networks haven't looked at EE for an example of how not to run a network.

[Theraildoc123]

How much do you get paid for this I'm not saying its the same in every post
code I've been with them when they were orange so a very long time but the
last year in our postcode has been horrendous what if your business
depended on the network I'll leave it there you bot

[ee_user14]

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@Theraildoc123 wrote:
How much do you get paid for this 

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Nothing. You?

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@Theraildoc123 wrote:
I'll leave it there you bot

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Oh no what an original insult. That you've resorted to getting personal, than acknowledging comments in my last post, says a lot about you.

I wish you well with your new network. They sound really good from what you've said - it's a wonder they've not put every other provider out of business.

If the perfect network existed, with 100% uptime and no outages ever.... then everyone would be on them and there'd be no need for other providers. I'd guess in your case, that there's been a recurrent issue in your area and either access has been a problem, or multiple bits of equipment has needed replacement.

[Ali_A]

Hi @Theraildoc123 

Sorry to hear that you're facing an issue with the signal in your area. I can imagine it will feel frustrating if it has been ongoing for a number of months. 

It's great you've kept an eye on our coverage checker page, and signed up for updates. If the engineers are aware of the problem they will be working hard to get it resolved as quickly as possible. 

Anything that takes more than a couple of days to resolve usually indicates it's being impacted by something outside of our control- the incident could be something as big as a mast being unexpectedly taken out of service due to damage, to blocked signal due to trees or new buildings. 
However, delays in rectifying faults can be caused by issues such as gaining access to the mast site, waiting for planning permission if we need to make horticultural or structural changes, or a range of other obstacles that we need to overcome. 
If you give our customer service team a call, they may be able to let you know what is the cause of the delay. 

In the mean time you can follow @Northerner advice to set up WiFi calling which will help with signal inside your home. 

Thank you for your patience while we work through bringing back full service in the area. 
 
Ali