Network problems

[catlouise2023]

I have had no signal, for either texting or 4G, for 2 days and it was the same all of last week.  EE network status checker still says there are no issues in my area.  Such a waste of money to be paying for a phone contract when I don't even have strong enough 4G to send an email! 🙄

[catlouise2023]

I haven't had any signal/4G for 2 days and this happened last week also.  The EE network status checker/tracker says there are no problems in my area, and it said the same thing last week too.  I can't even get strong enough signal/4G to send a text or an email.  It is such a waste of money to pay for a phone contract when I cannot use a single feature of it (I am SIM only), I cannot text, phone, or use 4G.  

EE doesn't even have live chat - only on the app which doesn't help when I don't have the 4G to get onto the app.  I am forced to use my work computer to write this, which is not ideal nor is it professional in my job.  My biggest issue is that the status checker is NOT up to date, and that there is no way of speaking to EE except phoning (I don't have signal so can't phone) or live chat ON the app (I don't have 4G so can't do this) 😡

[James_B]

Hi @catlouise2023,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having signal issues.

Did you select the 'report a problem' option on the status checker after it couldn't find any issues?

Have you been able to test your phone in another location?

Do you know anyone on EE who is experiencing the same issue?

James

[catlouise2023]

Yes I have done "report a problem" and also have tried my phone in another location.  This has been an issue for multiple days this week and last, in both my workplace postcode, my home address postcode, and other areas of my county.  I have tried restarting phone, turning on/off airplane mode and mobile data, etc

[James_B]

Hi @catlouise2023,

If you're experiencing this issue across a wide area, it may not be a network problem.

Is it intermittent or a complete loss of signal?

Are you using a pay as you go or pay monthly plan?

Did you receive a response to the problem report?

James

[catlouise2023]

I have just received a text from EE saying there are problems in my area - so I assume this conversation thread is no longer needed if it's a wide area issue?

It has been a complete loss of signal, since at least Sunday night and then most of last week (I am unsure if this was a problem over the weekend as I used home WiFi all weekend).  I am using a pay-monthly sim-only plan.  With regards to the problem report, I was just told it was a wide area issue but that it would be resolved by 24/11.

[bristolian]

It's unusual for the status checker updates to give a definitive date for resolution of issues.

[James_B]

I've sent a message to your community inbox @catlouise2023 

James

[catlouise2023]

The text said: "Hi (my name).  We're making some essential improvements to our network in (my county) which might affect your service from 23-Nov for 1 day.  We apologise in advance for any disruption this causes...."

I can't include a screenshot because I don't have the 4G to upload a screenshot