Network Problems EE are useless

[hughmoz]

Now we have Storm Darren and no information at all from EE and there has been no signal for 2 days in my area. Major issues and  hardly any staff on duty so, waiting times are off the scale. EE could text everyone so, that anyone who has wifi calling knows what is happening and can alert their local Facebook Community group. The problem with any totally profit focussed company is that they do not really give a damn as long as that money keeps rolling in and we  do not count for anything other than money. We do not get what we pay for and they are not bothered. All the other service providers are all running and have been all weekend, which really says it all.

[Rach_H]

Hi @superbat 

We don't want you missing out on any updates, so if you register for alerts on our Service Status Checker, under 'My Places' then we will let you know if there is anything happening that might impact you.

Rach

[hughmoz]

• EE have everyone's phone number so, why is it always the customer who has to be on this or that register instead of EE letting people know by text that there is an issue? 
  
  
• We are not free labour. EE seem very disorganised within all the useless AI and lacklustre management.

[bristolian]

In the past, adopting an opt-out method has generated complaints from users who perceived network-outage texts as either unwanted spam or referencing a location that was not relevant to them and they wanted control over the info. Mobiles by nature, are not fixed in one location.

Therefore an opt-in method is adopted. Networks are in a no-win situation here, and will attract criticism whichever approach is taken. Damned if they do, damned if they don't.

The MyPlaces feature takes <5 minutes to setup

[hughmoz]

According to a Which? survey in October 2024  EE have a customer satisfaction of 69 % with Tesco at 83% at the top.

When the EE mast was damaged during Storm Darragh in our community, ID which use the 3 mast, was still working although 3 were rated at 60% at the lowest place.

Looking at our local Community Board on Facebook EE seems to be a problem more often than any other company over the years.

[bristolian]

It's not at all unusual for different operators to be affected to different extents locally - it's the nature of having separate equipment. ID Mobile don't "use the 3 mast", they are an MVNO who are hosted by 3UK.

O2, Tesco Mobile & Giffgaff all use the same underlying radio network, yet have different ratings - statistics can be used to prove almost anything.

Some users will blindly & indiscriminately criticise regardless of facts or reason.

[hughmoz]

A bit pedantic as, 3 Uk is the company that host other mobile companies. MVNO or not they use another operators mast, which in this case is 3 UK.

[ee_user14]

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@hughmoz wrote:

A bit pedantic as, 3 Uk is the company that host other mobile companies

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A little rich for @hughmoz to accuse others of being pedantic!

[hughmoz]

Not at all. Do you know what the word actually means?

 🙂

[superbat]

Agree entirely, why couldn’t the staff in the shop tell me what was going
on instead of me sitting phoning their customer services to be told what
the local staff should have known.