Poor signal but app says it’s great

[smeg153]

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 App says I should have a great 5 bar signal. Without my Wi-Fi the phone is useless poor signal and no mobile data. That’s the local area as well. We are not that far from an ee mast but it’s probably for 5g users. Since 5g has been available my signal strength has reduced. 

[Mod edit: Image rejected as it contained personal information, such as your full post code]

[bristolian]

Its a popular misconception in some sections of the press, but there's no such thing as a "5G mast" - all EE's network sites carry multiple technologies, and the NSA nature of 5G means that any site carrying 5G also carries 2G/4G.

Alterations in perceived coverage levels shouldn't cause any concern of themselves, unless you are having problems using mobile services as a result - be it problems with voice calls or using mobile data. If you choose the "check status" option on the webtool, is anything reported?

[smeg153]

Thanks for the clarification on the mast. 
Indoors and outdoors locally the signal strength is poor. Unless I’m on Wi-Fi I cannot call out or receive calls. Their is apparently is no service issue. But this applies to my android work phone as well as iPhone. 

[James_B]

What does the coverage checker report for your area @smeg153?

James

[bristolian]

Does indoor coverage improve to the east of your location, towards the more populated area?

[smeg153]

My coverage should be excellent indoors and out but without Wi-Fi on I barely get any signal. Mobile data doesn’t connect to anything. This also applies to my work phone on business EE  which is shocking ( but I don’t pay for that) as coverage is poor for that as well over most areas. My wife is on Vodafone and has no trouble I might have to switch.

[smeg153]

To be honest I think EE coverage is poor in the Midlands in general. Your more likely to get hotspots of good coverage rather than small areas of poor coverage. 

[James_B]

Hi @smeg153,

If you're experiencing problems in most areas, this suggests there could be an issue with your phone.

I'd recommend contacting Technical Support to run through some diagnostics.

James

[smeg153]

My phone is an iPhone XR and I also have a Samsung work phone both experience the same issue at home and in the local area even though we’re within 1/4 mile of a big mobile mast. The phone signal very gets above 2 bars and when I call or am called it sounds like I’m in a washing machine apparently lol

[smeg153]

Just checked network status since I started this thread there now appears to to be an issue which they are looking into it says there working on it it could take up to 16 hours I’ll let you know if there’s any improvement