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Poor service since day 1

WillRob7
Explorer

I have had poor service from day one, says I have 5G but it's ridiculously slow (4Mb/s) then I've been told to use WiFi... How do I do that when I'm out working. My phonecalls drop in and out. I've phone up multiple times the first time, I was told there was a problem in my area and that they had just discovered it, and I was to give it two weeks, nothing changed, I have reported my problem multiple times to which the reply is always there is nothing wrong in my area. I asked to cancel my subscription but I was told I couldn't. I've tried the SIM card in multiple phones and no difference.

Shocking service, I can only use my phone when I'm at home or on the odd occasion outside.

2 REPLIES 2
Katie_B
EE Community Support Team

Hello @WillRob7

Welcome back to the community. 

I am sorry to hear the issue has continued. 

Could you please let me know if any known issues show on our Coverage Checker?

After the two weeks did you report this again?

Speak soon, 

Katie

bristolian
EE Community Star
EE Community Star

Was this a brand new connection to EE, or an upgrade from a previous device?

Does your phone have an option to alter the network modes and test in 4G or with 5G disabled?