Poor coverage

Ushah · ‎06-09-2026

Hi, we are moving to Coventry, *** *** and have applied for an EE broadband as we have 2 EE mobile connections. However, the coverage inside tbe house is almost nil. We couldn't call or connect to our Internet. We were advised by the EE customer service person at the store that the area is served and hence bought the connections. What do I do?

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Northerner · ‎07-09-2026

Hi @Ushah

EE do not guarantee a signal everywhere especially inside buildings.

If you are getting fixed line broadband you should be able to use EE WiFi calling service.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎07-09-2026

Hi @Ushah

EE do not guarantee a signal everywhere especially inside buildings.

If you are getting fixed line broadband you should be able to use EE WiFi calling service.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.