Please could you tell me if YO42 is having signal problems, only sos on phone.

Angela105 · ‎23-10-2022

Chris_B · ‎23-10-2022

@Angela105 You can do that yourself HERE and click the check status tab.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Northerner · ‎23-10-2022

Hi @Angela105

Are you on PAYG or pay monthly contract?

Did you get your device from EE?

Have you checked for local issues as @Chris_B said?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Angela105 · ‎25-10-2022

I have done checker for signal and states there is a fault and could take upto 16 hours or more to repair. My concern is that my mother relies on her mobile as shes elderly and for the signal to be off now 3 days scares her.

Christopher_G · ‎25-10-2022

Hi @Angela105

Hopefully the engineers can get it working soon. If you have fixed line broadband, you may be able to get some use out of WiFi Calling in the mean time.

Chris

Angela105 · ‎25-10-2022

She doesnt have wi-fi. She is only able phone people usually. Thats why she has a mobile phone. Also she has the early stage of dementia so thats why its important too.

Christopher_G · ‎25-10-2022

I understand, @Angela105.

Our engineers will be working very hard to get the service back to normal as soon as possible.

Thank you for your patience so far.

Chris