Not receiving text messages

[soniyo]

Hi, since about 4 days, I have stopped receiving text messages. I cleared cache memory, restarted my phone, but still the problem persist. What else can I do?

[Northerner]

Hi @soniyo 

• What device do you have?
• Are you on PAYG or pay monthly contract?
• Are you in the UK?
• Have you tried sending a text to yourself?

Thanks 

[soniyo]

Hi, 

Thanks for the reply. 

I have Asus Zenfone Max Pro (M2). It is a pay monthly contract. Yes, I am in UK. Yes, since mine is a dual sim phone, I have tried sending messages through either of the numbers, it works. But, I am not getting any third party messages. I am also not getting messages from my GP since 4-5 days.

 

[Leanne_T]

Hi @soniyo

Thanks for coming here 🙂

Can you receive calls? 

Have you restarted your phone? 

Thanks 🙂

Leanne.

[soniyo]

Hi Leanne,

Thanks for the message. I am getting the calls but not the messages. I
have restarted the phone twice.

Thanks,
Soniyo

[bristolian]

Can you clarify what you mean by "I am not getting any third party messages"?

I would take this to mean automated "OTP" type texts aren't arriving but those from other phones are.. but can you confirm?

[soniyo]

No, incoming messages, just calls.

[Leanne_T]

Hi @soniyo

Are you able to try the SIM card in another phone to see if the same happens? 

Can you text BALANCE to 150, do you receive a reply? 

Leanne 🙂