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Not happy at all

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Orlando7x
Investigator
Investigator

‎29-04-2026 03:13 PM

Came onto EE around Christmas, after having a bad experience on another network. So yesterday was my mothers birthday who lives the states for the past 30+ years I have called her on all special occasions, never having bill or charges problem, then today I receive a bill for £329..i'm sat at home on my wifi but received this charge, how is a person to know this, when the past 30+ years this hasn't happened on any network, Ive spent a bit of time on the phone to EE and they offered a good will gesture of 25%, its not acceptable I can only think of older people thinking that being sat at home being on there wifi they wouldn't  get extra charges etc.. Im not happy with EE now, also I asked for a spend cap at the start which they say wasn't added, never in my life have I not had a spend cap its there for exactly this sort of problem. Very frustrated with EE atm, it honestly looks like I will find another network, i wont be forced to use app like WhatsApp etc, ive never been charged for calling my parents. This was not explained to me when taking out the contracts!

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garybs29
Expert Contributor
Expert Contributor
In response to Orlando7x

‎01-05-2026 09:17 AM

@Orlando7x wrote:

Guess you didn't read before answering, so I say it again I have never on any phone network been charged for ringing through my internet at home to my mother in the states, you are just talking whilst I have facts through 30+ years of bill so read carefully next time please, and more to the point, if they wouldn't allow me to take a line for my watch because im a new customer why would you allow a call to go above even £100, and if you read the new law in place it infacts states this is being put in place for this same reason, for all companies unless the customer states otherwise, I have always had a spend cap but funny all of a sudden I join EE I decide not to have one..very much doubt it. 

I did, so it is the assuming & not asking specifically but of course it's all EE's fault now. Any gesture of goodwill is going to be just that as they've done nothing wrong here tbh

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