No signal

Mariamags-22 · ‎23-09-2024

Hi both my son and myself have no signal. I own an android phone and he has an iPhone. We are in selly oak birmingham. Anyone know or can help how we get signal.

Many thanks

bristolian · ‎23-09-2024

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

View solution in original post

Chris_B · ‎23-09-2024

@Mariamags-22 You can use WiFi calling when connected to WiFi.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

DJW-20 · ‎23-09-2024

Do you usually get signal? Are you covered on the coverage map. If there's no coverage in your area usually, there's not much you can do.

If you normally do, give the status checker a go and see if it comes up with a fault. If not, feel free to fill out a report in the Myee app or on the status checker by hitting report a problem.

Best of luck

I am NOT an EE staff member, but I'm still happy to help! I cannot access your accounts

24m EE essentials Max
BT 900mbts FTTP

bristolian · ‎23-09-2024

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.