No signal new home

Bloozy · ‎09-08-2026

Hope this is the right place to post this query.

just moved to new home and my mobile has zero connection. This is odd because other mobiles like vodaphone do work.

as my contract is almost up should I switch to a new provider that offers better coverage for my area or is there an alternative solution that keeps me with EE who I’m otherwise happy with?

I recall when I used to be with O2 back in the day I called them in a similar scenario and they updated somehow the signal to where my phone was registered for the two months I was at this other location. This time it is a permanent change and it’s crucial I am able to use my phone normally so wondering of anyone out there also experienced this and what was the solution.

chistery · ‎09-08-2026

In my opinion, if you don't have any EE signal at home, then you should move networks. You could use wifi calling, but that requires a broadband connection. If that's down, you have no backup. Whilst I realise we should be trying to promote EE here, if you live in a dead spot, find a network that does work.

That said, do check out the EE service status page for your area, check there's no local issue that's due to be fixed soon. You could also call EE and they can check their systems to see if there's other issues going on. They often have a bit more in depth knowledge from all their systems than the web page will give you.

bristolian · ‎09-08-2026

Was this poor coverage evident when you first viewed your new home? Or has it only become evident since? There could be a temporary outage if the latter.

Every network has their own infrastructure thus coverage will vary. EE generally has the most consistent service nationally, but will never be perfect everywhere nor will any single network be likely to offer 100% national indoor service.

I suspect your reference to O2 "moving the signal" is the offer of a "Signal box" which was a 3G picocell using your home broadband to back-haul. EE also offered these, but are now legacy with 3G switch-off. WiFi-calling has replaced it.

WiFi-calling is an excellent mitigation for poor indoor service, while you should choose the network that offers the best overall national coverage in the locations you frequent.

Bloozy · ‎14-08-2026

Thanks I have relied in wifi calling but callers have complained about the quality of the call.

Yes I think I will consider moving networks if things do not improve in time.

According to EE service status they report no issues in the area and there isn't much more that is asked through that channel

Bloozy · ‎14-08-2026

Thanks @bristolian - I didnt observe any issues but the viewing time was short and I was focused around that so didn't check my phone. Its interesting tyou say hat EE generally has the best coverage nationally as it means Im v. unlucky with this situation! I actually only need it here in my home mostly and if I am on the move usually not using the phone/network as much.

Re the O2 scenario many years ago - they didnt use the broadband but they did ask me how long I would be at the new address for and that if it is over a few weeks they can update the number to the 'signal or transmitter cell tower' - unfortunately I do not recall the exact wording... but I do recall it worked. Maybe the tech works differently now. I am relying on wifi calling meanwhile - so much for my unlimited package I pay for monthly!

bristolian · ‎14-08-2026

WiFi-calling is fundamentally as reliable as the mobile network, myself and a couple of contacts regularly use it for lengthy conference calls and no-one has ever noticed the difference.

The implementation between "mobile-preferred" & "WiFi-preferred" does vary between Apple & Android, and I suspect many users reporting issues, could be using a fringe network signal

Your O2 reference to "changing the number of a cell mast" is just a CS-blag. There is nothing a CS-agent can do to alter the radio conditions or config of the network in any given area, neither should there be. It would be a pretty poor indictment of a network operator if they relied on individual customers having to make specific contact to obtain the best service.

Bloozy · ‎14-08-2026

Lets see how the wifi calling goes - in my experience its variable so far and its obviously limited to some parts of the property where there is wifi signal - and I was told because of the distance it would require a second line or a long cable - not possible at rented property! So its not an optimum solution even when reliable which it so far is not.

Re O2 - there were issues when I was staying at a relatives and I reported - he didn't sound like he was blagging and I also received an update by text message to call them back after it was 'updated' so whatever technology or specifics there were in those days something like 20 years ago it definitely worked.

based on all this I wonder if I can downgrade my package on a 2 year contract as Im hardly using the data anymore..

ee_user14 · ‎16-08-2026

@Bloozy wrote:
he didn't sound like he was blagging

There's no technical basis for a CS rep to be able to magically "retune" any network equipment to suit an individual customer having coverage issues. CS reps "fixing" problems for one customer could easily "create" problems for other customers, and that's assuming they have anything beyond the most basic network knowledge.... (what are they doing in a customer service job if so?)

If the CS bod didn't sound like he was blagging, it sounds like the perfect blag to me....