My data doesn’t work in my house or around my area at all and I have no signal, I’ve constantly got 1 bar, sometimes none. I have to use WiFi calling, otherwise I don’t receive phone calls at all or they sound like garbage! They still sound like garbage even through WiFi calling.
I have spoken to numerous advisors about this, each telling me a different story, each telling me that there’s an issue and that EE is aware of it to then getting a text saying that there is no issue in my area which is obviously a lie.
I’ve been compensated for one month, when I called again for another compensation as that’s what an advisor told me to do. I was instead asked to send them proof of the fact that I have signal and data issues! Whilst they’re still aware that there is a mast problem.
I have been told by one of the advisors that EE had to remove 2 masts that covered my area due to new land owner, and they’re yet to install a new one. So why should I providing proof for anything when they’re clearly aware of this problem.
I am so sick of EE now, I regret taking in a new contract with them, my partner had the exact same issues as me and was told different things, luckily for him his contract ended and he left EE for 02 and has no issues at all now.
Can someone please let me know if this is a good enough reason to terminate my contract without paying the fees as EE is obviously not providing me with coverage.
