No network shown in the on-screen mobile network bars (total 4 bars)

[vb908]

I ported from Lyca to EE as I heard it has the best network in the UK. But as I heard, I am not getting such. I rarely have one network bar inside my house on my mobile screen. If I try to call someone, either it takes too much time, or the opposite voice is not clear, and vice versa. I cannot even access the 'MY EE' app as it always shows me ''there might be a problem. Try login in after a while.....''. I tried to log in from my laptop, but in vain. After 'registering' and 'verifying,' there is a part to 'link' the mobile number(Association OTP) where SMS is sent with a code. But I never received any such text. Called 150 twice, waited for 15-20 minutes, and failed to talk to any.  Even guess what! I tried to report to EE, and after writing all my issues, when I submitted it, the following page replied, '' could not send the report. There might be some problem''. Isn't it too funny?

[Jon_K]

Hi @vb908.

Do you get good coverage outdoors?

What phone are you using? Have you tried using WiFi Calling?

Jon

[bristolian]

Do other EE users in your home have the same problem?

What does the coverage checker report for your location?

https://coverage.ee.co.uk/coverage/ee - "check coverage" for predicted service, "check status" for faults & issues.

[vb908]

Mostly yes. I and my wife, both are facing such issues. I called EE care today, and they suspect some network issues.

I tried the 'check status' option, and it shows ''We recently fixed a problem in B16 ***. Our engineers have fixed a problem here. It should all be working again now. If you're still experiencing problems, let us know''

However, I tried logging into the EE app and also over the website. Both show that I have '0' byte data available, whereas I still have 49 GB left of my monthly plan. 

[vb908]

Yes. Apart from the house, I have good coverage outside. 

I am using Samsung S10+. I did not try the WiFi calling yet. 

[James_B]

Hi @vb908,

The incorrect allowance balance on My EE has been reported to our support team.

To access your allowance information please text BALANCE to 150. You can also visit add-on.ee.co.uk when not connected to WiFi for remaining data allowance.

James
 

[vb908]

Hi,

do I need to follow this method of texting 150 for balance?

[Christopher_G]

Texting BALANCE or AL to 150 should show you your balance and allowances, @vb908.

Chris

[vb908]

Hi,

So I need to follow that way of checking my balance all the time? If the application shows me the correct amount of allowances, then all the hassles are gone.

[James_B]

Hi @vb908,

This is just a temporary solution until the My EE issue is resolved.

I'm sorry for any inconvenience caused in the meantime.

James