No mobile Signal - New iPhone 13

sorab · ‎24-05-2022

Lost my old phone - new iPhone 13 purchased direct from Apple - new sim card installed & activated in EE store Clapham Junction - worked yesterday - this morning I'm getting no mobile signal or data at all - definitely not in a blackspot - can't call EE support as no mobile signal. Any suggestions appreciated.

sorab · ‎24-05-2022

Hi @Christopher_G thanks - I’ve actually resolved this issue now.

The issue was that I had ordered a replacement SIM card over the phone on Saturday and then went into an EE store yesterday to get a SIM card made quicker - once the sim I ordered over the phone arrived the sim that was made in store became redundant.

So the solution was to simply switch SIM cards over.

View solution in original post

Christopher_G · ‎24-05-2022

Hi @sorab

Welcome to the community.

Have you tried restarting your phone? That should force it to look for the network again.

Chris

sorab · ‎24-05-2022

Hi @Christopher_G thanks - I’ve actually resolved this issue now.

The issue was that I had ordered a replacement SIM card over the phone on Saturday and then went into an EE store yesterday to get a SIM card made quicker - once the sim I ordered over the phone arrived the sim that was made in store became redundant.

So the solution was to simply switch SIM cards over.

Christopher_G · ‎24-05-2022

Glad you're back up and running, @sorab.

Thanks for letting us know. 🙂

Chris