No Network Connection

[Cody2023]

My network cut out last night after I had received a call and hasn't reconnected yet I've tried restarting my phone I've also tried putting sim card into a different phone which didn't work 

My son in law has tried to manually connect to the network via the option within my phone and it can detect the network but does not connect and I am relying on my phone 

Can you confirm if there is a network issue or can you sort my network connection out please 

[Schockwave]

Hello @Cody2023 ,

Welcome to the community,

We have no idea who you are or where you are, so I would first try checking here, where you can register, report and receive updates:

https://ee.co.uk/help/mobile-coverage-checker

It could be that you would need to order a replacement SIM card or go to an EE store with photo ID to get a replacement SIM card if all else fails.

If this is just happening in one area, then that would not be the problem, but must be a network problem. Are you still having the same problem now or is it working again?

[bristolian]

The network issues that would cause the symptoms you describe, are those that tend to attract national press attention. If your son-in-law has performed a network search & EE is identified, there is no local coverage outage.

Your issue seems to be either account or SIM-related. Are you on PAYG or pay-monthly?

[Christopher_G · Accepted solution]

Hi @Cody2023 

Welcome to the community.

I'm sorry to hear that you have had some problems with your service. If we're aware of a problem in your area, it should be listed on our network status checker when you enter your postcode.

It could be an account based issue too, so it may be worth speaking with our customer support team so they can check everything from our side for you.

Chris