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No 5G

OwenB
Established Contributor
Established Contributor

‎13-02-2023 07:53 PM

I have an iPhone 14 Pro and a 5G plan. I can’t get 5G at home dispite the coverage checker saying I can get it. Why is the coverage map wrong?

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎13-02-2023 09:48 PM

@OwenB : Have you Checked Status of the Network Status Checker there and reported your problem via that link?

 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
OwenB
Established Contributor
Established Contributor
In response to XRaySpeX

‎13-02-2023 10:10 PM

Reported it a few times. They never listen to what I’m saying. Had conversations with them too. They even said it’s 4G only in the area and wanted me to send screen shots of the coverage checker! 

0 Helpful
Christopher_G
EE Community Support Team
In response to OwenB

‎14-02-2023 08:14 AM

Hi @OwenB 

Can you pick 5G up in other areas where it's available?

Chris

0 Helpful
bristolian
EE Community Star
EE Community Star
In response to OwenB

‎14-02-2023 05:34 PM

@OwenB wrote:

They even said it’s 4G only in the area and wanted me to send screen shots of the coverage checker! 

If that agent had offered an email address to send those screenshots to, then go ahead!

0 Helpful