06-09-2026 10:55 PM
Solved! See the answer below or view the solution in context.
07-09-2026 11:03 AM
Hi @Usman32
Welcome to the community.
First thing to try is restarting your device. That'll force it to search for the network again.
If it still isn't working, please pop your postcode into our network status checker. It will let you know if we're aware of any maintenance works in your area. If we're not aware of any at the moment, it will give you the option to report a problem.
Chris
06-09-2026 11:32 PM
Hi is your internet and signal both not working?
07-09-2026 11:03 AM
Hi @Usman32
Welcome to the community.
First thing to try is restarting your device. That'll force it to search for the network again.
If it still isn't working, please pop your postcode into our network status checker. It will let you know if we're aware of any maintenance works in your area. If we're not aware of any at the moment, it will give you the option to report a problem.
Chris