Network problems

3weedogs
Investigator
Investigator

When I check whether there are any network issues in my area it says there are problems with an estimated time to fix of 16 hours or maybe a little longer.  This is the same message that I have been getting for more than a month now so really losing faith.  My network speed is rubbish, 8Mb download a minute ago.  I am on the 5G mobile router and a Pixel 6 which are both having the same issue.  The phone gets better speeds away from home so it is a local issue.  I was told a week ago I would get a full refund of last month's costs which has not happened.  Other than continuing to pay for a rubbish service has anyone any suggestions for what to do?

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @3weedogs 

Welcome to the community.

I'm sorry to hear that you're having some problems with the network in your area. If you speak to our technical support team, they'll be able to give you some more information on what's happening.

Chris