26-07-2023 10:13 AM
Hi, I am on a ee contract and recently upgraded my phone and contract when I attempted to put my old ee sim which I have been using for years into the new phone it kept saying network not registered so unable to call or text. I have rebooted the phone and cleaned the port and inserted the sim again multiple times. It also is not a network issue as others on ee in my house have no problems and the coverage is showing fine. Can anyone help?
26-07-2023 10:33 AM
Hi @Zed3_ ,
When you upgraded, did you opt for a replacement sim too?
If so, you can either wait for the new sim to arrive, or visit an EE store with Photo ID for a new sim which will work immediately.
Thanks,
Alex
26-07-2023 11:08 AM
Hi @Zed3_
Thanks for coming here 🙂
Did you receive another SIM card with your upgrade?
Does the old SIM still work in your old phone?
Leanne 🙂
26-07-2023 05:45 PM
There is no need to unnecessarily replace a working SIM, unless it's proven faulty. Checking it in your old phone is a good test of this.
In this case, that would also highlight whether the issue is with your new phone, or the existing SIM.