Network issues

Gazza_64
Visitor
  • Been having problems with a poor signal at postcode S81 *** now for 3 days.
  • Can anyone advise when this will be sorted?

[Mod edit: removed full postcode info. Do not share personal details in public view]

1 SOLUTION

Accepted Solutions
bristolian
EE Community Star
EE Community Star

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker  in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data. If an outage is already reported, use "keep me updated" to register for updates by text or email.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

View solution in original post

2 REPLIES 2
bristolian
EE Community Star
EE Community Star

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker  in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data. If an outage is already reported, use "keep me updated" to register for updates by text or email.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

Northerner
EE Community Star
EE Community Star

Hi @Gazza_64 

Tried restarting your device.

Have you checked EE network status checker: https://ee.co.uk/help/service-status

Thanks 




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