Network fault

[Nick163]

Be any ee customer for a very long time and they were always very good but now we have had ee knowing about a fault on a mast for 18months and do nothing to fix it, I was getting 25-30mpbs 4g, now I can barely make a phone call sometimes. They show they have a fault, but isn't a priority for them. 

[bristolian]

Long-standing faults can be frustrating, but that doesn't mean they're not priorities. There could be an external or third party issue needs resolving, that's outside EE's control.

[Leanne_T]

Hi @Nick163 

Thanks for coming to the community. 

I am sorry to hear the issue in your area is taking time to resolve, have you registered for updates on the EE Coverage & Network Status Checker?

Leanne. 

[Nick163]

Hi, yes i have, but I've had to stop them as I got the same notification everyday saying there is a problem, then saying its resolved at the end of each day. Then the same the next day. Ex5 3dw check for yourself.

[Nick163]

 just done a speed test 

[Leanne_T]

Hi @Nick163 

If you would like the area looked into in more detail please get in touch with our customer care team who can check the area and provide further information. 

Leanne.