Network Settings Text

[Richard1962]

I've just received a text, which came from "Unknown" stating "Great news! We've just updated some of your network settings, please restart your phone to make sure it's up to date".

Is this a legitimate text from ee, or a scam?

[Degurosa]

Hi @James_B 

Well, I have to say I’m very confused. I get that the agent might not know about auto updates, but surely it should have shown up on my account? And it didn’t.

Anyway, I’ll stop fretting about it and put it down to another technological anomaly.

Thanks for your help.

[James_B]

No problem @Degurosa 🙂

James

[Leanne_T]

Hi @Brajen_0304

Thanks for coming here. 

Have you received a text to update your network settings? 

Leanne.

[cnsssp]

Why is it great news?  What benefit is this update bringing?

I got the same txt today so what's changing?

[Leanne_T]

Hi @cnsssp

If you give us a call on 150, the team can check your account to see which settings have been updated to generate the text message being sent to you.

Leanne 🙂

[loraineglover88]

Thank u09jo

[Leanne_T]

Morning @loraineglover88

Thanks for posting. 

Let us know if you have a query we can help you with? 

Leanne 🙂

[Smokey_7]

Why has EE undated my network settings and what are the changes ? 

[Schockwave]

Hello @Smokey_7 ,

Welcome to the community,

There is nothing to worry about the changes, EE update their network settings, this happens sometime, it is normal.