23-05-2022 04:48 PM
I've just received a text, which came from "Unknown" stating "Great news! We've just updated some of your network settings, please restart your phone to make sure it's up to date".
Is this a legitimate text from ee, or a scam?
Solved! See the answer below or view the solution in context.
25-05-2022 06:14 PM
I had the same message come through, I’ve ignored it and have had a text from EE Saying the same thing 2 days later
25-05-2022 06:26 PM - edited 25-05-2022 06:29 PM
My wife's phone received exactly the same text. It appeared in the same message conversation as hundreds of other messages from EE going back to to 2015, so we had no doubt that it was genuine and restarted her phone. The sky has not fallen in, as I didn't think it would by simply rebooting.
The sender in the conversation thread is "EE", not "unknown" as some report, but there is no number in info.
My phone has not received the same message, so far.
26-05-2022 10:06 AM
Good morning everyone,
Thanks for all the posts and I am sorry for the confusion and concern caused by the SMS message some of you received recently.
I have highlighted this thread internally and can provide an explanation.
This SMS is a legitimate SMS which has been sent by EE. We identified that on some devices the SMS appeared to come from an unknown number rather than coming from EE. Once this was identified no more SMS were sent until the issue was addressed. This issue has now been fixed so any SMS will now confirm that it comes from EE.
Cheers
Sean
27-05-2022 01:14 AM
@Sean_D Hmm….except I rang EE (see my earlier post) and they have NO record of having sent me a message!
27-05-2022 08:27 AM
28-05-2022 11:28 PM
Hi @James_B
Heres a screenshot of the messages I received. You’ll see that the ones supposedly from EE came through on their genuine account.
30-05-2022 10:12 AM
Hi @Degurosa,
The content of the text and it being sent when the 'unknown sender' issue was identified indicate this was a genuine message from EE.
James
30-05-2022 11:38 PM
Hi @James_B
Except EE tell me they didn’t send it. They also said that unless I’d contacted them with phone issues they’d have had no reason to send it. EE were adamant that they’d not sent any messages to my phone this year.
31-05-2022 01:13 AM
@Degurosa : Would a CS agent know for sure what the system is auto sending out?
31-05-2022 08:15 AM
Hi @Degurosa,
I'm very sorry that you were given incorrect information when you called. Network settings updates are routinely sent out automatically when needed, not just when a Customer Care agent has made a change to your account.
James