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Network Down

JWhitehead24
Visitor

‎10-06-2024 08:54 AM

For several months now (since at least 18th March) I've not been able to get signal on my phone at home to make/receive texts and phone calls, and then I can't do anything online (ie WhatsApp messages) when I leave the house. Speaking to neighbours in the area, they have the same issue. I don't have a landline so this is affecting my work and also not being able to make/take calls to Doctor and hospital. I am now considering moving from EE because after a number of engineers, nothing has changed.

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1 REPLY 1
bristolian
EE Community Star
EE Community Star

‎10-06-2024 09:57 AM

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker  in the first instance, to check for local service outages. A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

The status checker also includes an option to "report a problem"

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