NO Signal

[drover1825]

No signal  again locally and being taken round and round again by the wonderful EE webpages. 

[Leanne_T]

Hi @drover1825 

Welcome to the community.

Have you tried restarting the phone? 

If so and you still have no signal, could you check your postcode on our network status checker to see if we're aware of any problems in the area?

Speak soon. 

Leanne 🙂

[drover1825]

Had a message saying they are upgrading the system and all will be well in THREE days time. Probably working hard to cancel the copper wire landline so us in the rural areas will have nothing in an emergency. It’s a right laugh “ enable wi fi calling “ here as our router in via ee 4GEE . So no signal equals no Wi-Fi calling.

[Leanne_T]

Hi @drover1825 

Thanks for coming back and letting me know. 

I am very sorry for any inconvenience to service whilst the planned work on the mast is completed. 

Leanne.

[bristolian]

This is another couple of scenarios where operators are in a no-win situation.

Depending on the individual site config & nature of works, adding extra carriers or technologies often requires a complete outage. Yet don't do these rolling upgrades and MNO's can be criticised for having issues caused by traffic growth.

There are customers who are not aware of WiFi-calling and without promoting the option, would be left off-service completely by radio outages. By having all your home services delivered over the same technology, naturally you introduce a single point of failure, and cause complaints when that tech is unavailable. Again, networks are in a no-win situation where they're criticised from both sides.

[drover1825]

The utility company warns us when the service is down but No warning from the telecommunications. They just do what they want without a thought for their customer - WHY is this?

[bristolian]

Fixed address utility supplies are fundamentally different to mobile telephony where the end user is not fixed to a particular location.

If you do want updates on planned & unplanned outages in particular UK locations, the "my places" feature on the status webtool provides it on an opt-in basis.

[rufford155]

Sorry, but that's ridiculous.

Agree about those coming to area but there's probably far more who actually live there.

They know where we live and whether that's in the affected area and they have our number & email so there's no excuse.

No service for 2 to 3 days and no warning it's nothing short of disgraceful with zero regard for the customer.

Presume you wouldn't mind if your water was cut off for 3 days without warning?

[rufford155]

Agreed 100% !

[bristolian]

Notification of planned outages is often on an opt-in basis, even for fixed-line telecoms providers.