Mobile data stops working despite full signal

[Chris_c81]

Hello

I have a Samsung S20+ 5G. It's a dual SIM phone using a physical SIM for work and my personal eSIM.

I have not had any problems up until recently where by the mobile data will just stop working. I mean it's still active and the signal has full bars however it just stops data. I can restore it by sticking the phone in to airplane mode and out again.

For example, I might be live streaming through Facebook and after a couple of minutes it tells me it's disconnected however the signal strength is still full.

Any suggestions please?

Many thanks.

[bristolian]

Hi @Chris_c81 

Is this happening in one specific location, or in different areas? The more areas it happens in, the more likely it is to be be a device issue.

I would recommend checking the faults & coverage checker as a first-line check, following the links for "I have a problem".

[abiphoenix]

I am having the same issue . Facebook won't reload or play new content on mobie data.

I've allowed mobile data usage in Facebook/ meta settings . 

It used to work just fine . Could it be because I've switched to free unlimited data through the WiFi contract  & EE are limiting usage ? 

Google search appears in affected .

[Katie_B]

Hello @abiphoenix. 

A WiFi contract will not affect your mobile data. 

Have you been able to check your area for any known issues? you can do this by search on the Network Status Checker. 

Katie

[abiphoenix]

Yes there's nothing wrong with the network.
Facebook & Instagram won't work on Mobile data . They're information leads
to the conclusion as to a restriction in what's downloaded due to network
issues. Ie EE limit down load .
I noticed the problem because I have always used mobile data for everything
in my home becasue the WiFi box signal is weak in some areas of the house .
I usually switch the WiFi box off at night to limit the Internet activity
for my children & lodger who is always gaming at night . When I do this I
notice Facebook won't work /update show current new content / update when
I'm on mobile data . It always used to so something in your network
settings has changed ?