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Mobile data not working

Queengem
Visitor

For around 2 days now, my phone keeps coming up with a message saying “no sim available” and then my signal will not work until I turn my phone off and on again. This morning I tried the same but it just stays as no sim available. I have contacted Apple & they have said the issue is with EE, however I can’t contact ee as I can’t make calls or texts & the app is under maintenance so I can’t use the live chat. I am unable to get to the store but need to get it sorted asap. I have tried resetting network settings, removing sim & putting it back but nothing seems to be working

2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

Hello @Queengem ,

Welcome to the community,

Is this in one place?

Have you checked here:

https://ee.co.uk/help/mobile-coverage-checker

You can contact EE either via another phone or by using something like Skype, see my signature for details.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
bristolian
EE Community Star
EE Community Star

@Queengem wrote:

For around 2 days now, my phone keeps coming up with a message saying “no sim available”


The message suggests a SIM issue. Have you tried your SIM in another working phone, or if you have a dual-SIM device, in the other slot?