Making and Receiving Calls

[Wissie]

Hi members

I am having problems making or receiving calls on my phone. I have tried on my daughter's and she too cannot make or receive calls. We are both on the EE network. I can't  call EE on their number 150 or the mobile number.

Anyone having same issues? How can I contact EE to sort the problem for us?

Thanks in advance for your help.

[bristolian]

Ensure the store perform a 2way SIM-swap.

Put a known working SIM in your non-working phone - what result?

Put your non-working SIM in a working phone - what result?

This will ID whether the issue is device or SIM/account-related.

It cannot be the radio network if you had the same issue with calls when using VoWiFi.

[Wissie]

Thank you so much @bristolian I will do that.

Kind regards