MS Teams Issues using 4g mobile router

[HDJ7]

Hi all.  I recently purchased an EE 4g mobile router.  I have had issues logging into teams.  I cant log in either online or through the app.  In terms of speed, it is not great but varies between say 8 to 25.  I stream films etc without any issue.  I don't always use a vpn with teams but do sometimes for my mail.  Are there any settings on the router that I should be changing to 'allow' teams to work better?  I cant log in at times and make calls etc.  Now I just cant seem to log in at all.  Im wondering might it be an issue with my teams account?  thanks.

[Katie_B]

Hello @HDJ7. 

Are you able to log into teams OK when using a different internet connection?

Speak soon, 

Katie

[HDJ7]

Yes perfectly well

Sent from my iPhone

[Katie_B]

Thanks for getting back to me @HDJ7. 

If you connect other devices to the mobile router do these work OK?

Have you been able to check your area for any known issues using the Network Status Checker?

Katie

[HDJ7]

hi.  so in relation to this issue EE 'refunded' me some of the money I had paid in a couple of stages.  I have a cheque which I didnt pay in at the time.  I called last week and they said they would transfer the money into my account but would call me within 72 hours.  they have done neither.  how can I escalate this?  I cant get through on the phone.  unsurprisingly.

[HDJ7]

Hi.  as a result of a poor service,  hi 'refunded' me some of the money I had paid for the service.  I have a cheque which I didnt pay in at the time and now more than 6n months old.  .  I called last week and they said they would transfer the money into my account but would call me within 72 hours.  they have done neither.  how can I escalate this?  I cant get through on the phone.  unsurprisingly.

[Ali_A]

Hi @HDJ7 

To follow up a refund request you'd need to contact the Customer Service billing team again so they can investigate the refund for you. 
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Ali