Losing signal

[Johngee8]

I have the IPad Pro 2022 , when leave it for a few hours and then go to use it there is no internet connection, just a spinning wheel . I turn it off and back on and it’s back to normal, just a bit annoying.

[Northerner]

Hi @Johngee8 

Tried activating flight mode and then reactivating.

Thanks 

[bristolian]

Do you have an EE mobile, and if so, is this similarly affected?

[Johngee8]

Yes I have a EE mobile (5g) but I never have the same problem.

Sent from my iPhone

[Johngee8]

Tried it, same problem.

[bristolian]

If the phone doesn't have the same issue, that suggests an issue with the tablet itself - although a 2way SIM-swap between the two devices would prove that categorically.

I'm unfamiliar with iOS, but I'd be minded to check the power-saving options as a next step.

[Johngee8 · Accepted solution]

I’ve contacted EE. The tech support guy said this is a weird one , not very common.
We went through a few things that didn’t work but then I suggested deleting Firefox and using safari to see if internet clutter was an issue. I’ll try it for a few days and see if it improves.

Sent from my iPad

[Johngee8]

Still the same

[Leanne_T]

Hi @Johngee8 

Please get back in touch with our technical support team who will continue the troubleshooting to let you know what is needed for the signal dropping on the iPad. 

Leanne 🙂