Location notification

Katiebob
Explorer

Hi all, 

Getting the below when I try and do the lottery. Any ideas on how to fix it? 

TIA

 

IMG_7756.png

1 SOLUTION

Accepted Solutions
cepenpark
Explorer

You need to allow the lottery site to see your IP address. Tap the square like symbol to left of the web address, tap the 3 dots to show settings and tap Show IP Address.

View solution in original post

7 REPLIES 7
cepenpark
Explorer

You need to allow the lottery site to see your IP address. Tap the square like symbol to left of the web address, tap the 3 dots to show settings and tap Show IP Address.

Northerner
EE Community Star
EE Community Star

Hi @Katiebob 

  1. Are you in the UK 
  2. Are you using or is the browser using a VPN.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Chris_B
EE Community Star
EE Community Star

@cepenpark  not true at all.  I don’t have that enabled , I use a VPN and I use iCloud private relay. 

IMG_0604.png

 All I get is, ( image below) and I click I’m in the UK and I get access.  

IMG_0603.png



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

@Katiebob  Do you have that issue if using the lottery app ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Katiebob
Explorer

@cepenpark - this worked - thank you! 

thanks all. Solved. 

Leanne_T
EE Community Support Team

Hi @Katiebob 

Thanks for coming back and letting us know the advice from @cepenpark has resolved this for you. 

Have a great weekend. 

Leanne. 

Chris_B
EE Community Star
EE Community Star

@Katiebob  You have a work around it’s not actually resolved the issue.   See my comments above.    Happy you’ve a working solution all be it with IP address tracking.  Your right to privacy doesn’t mean you should be sharing your IP address.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.