Leaving EE

shazadali418
Established Contributor
Established Contributor

For the past few years I have been receiving bad 5G and 4G service in my area of Peterborough. And is affecting my line of work  Everytime I call up to complain I always get the same response " masts are down I've engineer is on it" apparently a engineer has been on it for 3 years 🤦I pay £57 for three Sims. Not worth it. I have found much better deals elsewhere. So I'll be calling up soon to cancel my contract. 

18 REPLIES 18
shazadali418
Established Contributor
Established Contributor

I have already been to that process. It's like going round in circles. Nothing gets resolved. I am literally paying too much for a poor service. I would rather switch to another network. And pay £10 a month for a poor service. Then pay £57 for a poor service. 

 

Leanne_T
EE Community Support Team

Hi @shazadali418

Please give us a call on 150 if you would like to discuss your options. 

Leanne.

shazadali418
Established Contributor
Established Contributor

Screenshot_2022-11-25-20-19-21-534_com.ubercab.driver.jpg

 here I have added some proof. Part 1

shazadali418
Established Contributor
Established Contributor

IMG_20221126_122327.jpg

At this postcode PE7 8EP I get nothing no 4G no 5G only. Even though it shows I'm connected to 4G

Leanne_T
EE Community Support Team

Please get in touch with our tech gurus on 150 and they will be able to get this looked into further for you @shazadali418

Leanne.

dorasdad
Investigator
Investigator

Totally agree with you. It is truly the worst phone experience I have had. I live in Oxford, and there are significant popular areas that cannot get a phone signal. Every time I call in, the usual nonsense excuses are given. What makes matters worse is that I left O2 to join EE, and I knew the store salesman!! When I asked him ten days later why he let me join, knowing where I was often based, he simply hid behind mast excuses. I'm buying out of the contract tomorrow, and getting a deal elsewhere that gives me the same call and data package for 25% of the EE charge. Even 3 have better coverage in Oxford than EE!

 

Please, don't. I've done everything, including a new SIM. EE are the worst network I have ever experienced, and I live in Oxford, a student town. If I had the time, I would stand outside the Oxford store with a placard telling people not to bother..... I've already made it clear on my socials, and that has helped a lot of my friends and punters decide against.

Why bother? EE does not care. More than enough of us know that now.....

James_B
EE Community Manager
EE Community Manager

Hi @dorasdad,

Welcome to the EE Community. 🙂

I'm sorry to hear you have experienced some signal issues.

Have you reported them via the Network Status Checker?

James