LTE Band 1 lost in Cambridge area?

[radiomean-uk]

Hi, this is very strange.

I've been using cellular modems and routers for a long time and am experimenting with Quectel RM551E-GL modems.

In my Cambridge area, up until about two weeks ago I got about 800 MBit/s download on 5G-NSA.

I was connected on 5 bands - B3 primary, B3 secondary 1, B1 secondary 2, and two n78 bands.

However, B1 disappeared about two weeks ago and I only got 4 band connection, and my download speed literally halved, to 400 MBit/s.

I can't see B1 on EE anywhere in Cambridge, either on a router/cellular modem or on my phone (Fold 6). Can anyone shed any light on this? (If I change to a 3 sim, I get B1 connection so it's not an issue with my devices)

Thanks!

[radiomean-uk]

Hello Christopher, as I said down this thread, I've already checked service status - 'no faults' - and reported a network issue a couple of times, but I have had the message back 'no faults found'.

I will have to follow up in more detail with the tech support team...

[radiomean-uk]

Well, I can say that with band 1 I got up to 800 meg down, and without it I got 400-500 meg down - and there was no other change...

[prophilips1]

You're lucky you can even check the network status 😀 I've been trying for several days and I keep getting the same response….we can’t check our network right now 😡

[bristolian]

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@prophilips1 wrote:

I think it is ‘globally’ switched off

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You'd be wrong.

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@prophilips1 wrote:

the rest of working band 3 and 7 is a total failure !!!

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Again, not my observations.

You likely have a local fault.

[Chris_S]

Hi @prophilips1 

I'd recommend following the advice that @Christopher_G has given and contacting our Technical support team so that they can take some details and run some checks for you.

Chris S

[radiomean-uk]

Yes thanks, I'll follow this up soon. It has now been in this situation for around a month - I wanted to leave a decent time incase it was resolved without me taking any action.

Cheers!