It says 5G but no 5G frequency which means it's downloading from 4G and slow

[Ar5had07]

So I have a 5G router, Huawei CPE Pro 2 and couple of days ago I was getting good download speeds using 5G and all of a sudden the speed went down and became slow.

I checked the settings of my router to see if it's getting any 5G frequency but it's not. 

The unit has full 5G 5 bars, but no frequency which means it's not getting any 5G data.

I can't upload any pictures to show you because it's not letting me add it to this post.

Are there any issues with 5G currently?

https://i.imgur.com/nRlYyHq.png

https://i.imgur.com/juZIFM0.png

[Ar5had07]

@EssexBoyEE 

[Mod edit: Please do not post personal information on the public board. Thanks!]

[Schockwave]

@Ar5had07 , On the last picture uploaded, there is your account number showing, have just reported to the moderators, to get the number removed, as that is your personal detail, which could lead you to problems. They will remove it for you.

[KPS12345]

EE seem to have lost the plot, am having the same issues all the time, no signal, continual telephone calls, yet still no repairs or even an attempt at a fix.

latest comments from them is we are reviewing the mast in your area, well how about stop reviewing and come out and fix it.

[Leanne_T]

Hi @KPS12345

Once we have an update for the area we will let you know, if you have registered for updates on the Network Status Checker. 

If you would like to get this looked into further, please give us a call on 150. 

Leanne.

[KPS12345]

EE have been looking into the issue for 2 years. Instead of looking into it how about fix it. Been constantly reporting the issue, now going to refer it to the Ombudsman.

Kev Skinner

[Leanne_T]

Hi @KPS12345

If this has been ongoing and you would like to discuss this further, please call us on 150 or 0800 079 8586 and the team will provide a detailed update on the area for you. 

Leanne.

[Ali_A]

@Ar5had07 

Although this is an old post, I just wanted to help clarify your initial issue for anyone else who may be affected- 
We will consider usage above 600GB/month to be non-personal use and have the right to apply traffic
management controls to deprioritise your mobile traffic during busy periods or to move you to a business plan.

You can find out more in the EE Pay monthly Terms

Ali

[bristolian]

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@Ali_A wrote:

@Ar5had07 

Although this is an old post, I just wanted to help clarify your initial issue

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It's from 2022! 3 years old!