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Is anyone having Network issues

Picklesal45
Investigator
Investigator

‎14-08-2022 03:12 PM

Is anyone having network issues in Middlesbrough area. Internet speeds are very slow and I have an outdoor mast. Thus us day 4 and its driving me nuts.

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎14-08-2022 03:15 PM

Hi @Picklesal45 

Have you checked EE network status checker?

https://coverage.ee.co.uk/coverage/ee

This sounds daft but it's likely heat related. The hot weather will impact the equipment.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Picklesal45
Investigator
Investigator
In response to Northerner

‎14-08-2022 03:38 PM

Coverage is stating good. I have tested the Internet speed it is 2.18 megabits a second. It has took 3 hrs to download 1 episode of something I am watching on the tv

0 Helpful
bristolian
EE Community Star
EE Community Star
In response to Picklesal45

‎14-08-2022 04:14 PM

@Picklesal45 wrote:

Coverage is stating good.

The coverage checker serves two purposes:

1:"Check coverage" is what I suspect you've used - checks for coverage in a given area

2: "Check status" searches for known issues in an area, and also includes the option to "Report a problem" if nothing is shown but multiple EE users have similar problems.

0 Helpful
Picklesal45
Investigator
Investigator
In response to bristolian

‎15-08-2022 04:22 AM

Thanks I have checked status and reported the problem.

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