Hi @Irenmihaela2
- Are you on EE PAYG or pay monthly contract.
- What device do you have.
- Are you in the UK.
- Have you tried restarting your device.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
