How to report Network Issues?
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02-10-2023 12:46 PM
I live in a small village in Wales that has never had any phone signal, up until about six weeks ago. After living here for about 12 years EE finally put an antenna onto a new ish (sat there for 5 years with nothing on it) emergency network mast. This was great, we went from no signal whatsoever to a strong 4g signal giving 100mb+ connection. However about a week ago the signal was seemingly turned off and I can't find any way to reach someone to find out what is happening. Is this permanent or just a glitch?
The coverage tracker isn't much use as the coverage map shows the antenna, as there is 4g signal shown eminating from the tower, based on the shape of the available signals and the valleys around us. The status checker however says its a area with no signal.
This is pretty infuriating as we have awful landline internet in the village 2-4mb for the most part so when the phone signal arrived I swapped one of my sites internet to a 4g router which arrived the day the phone signal was turned off.
Its worth noting that the tower in question is on my land so I am pretty aware of the work that has been done on the tower recently.
Any advice would be greatly appreciated.
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03-10-2023 03:45 PM
Managed to speak to the right person using 150 and the new web/text based system. Took a bit of texting back and forth but not too bad, then got a call from an engineer. They are aware of the issue and someone is scheduled to go look at in a week or so.
Will have to see what happens but at least its a known problem that they are intending to fix.

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