Even more call drop outs

[KPS12345]

After going to the Ombudsman I would have hopped that EE would get their act together and not hide behind the small print.

over the past week I have again had several call drop outs. and these were not when indoors, but when outside, and away from my home. when I check the EE advertised coverage map there is a very good signal for the area. 

It would be good if EE actually gave the correct signal strength.

I could NOT use WI-FI calling as I was not near a WI-FI set up I could log onto, I say this as this is the EE stock answer, you pay for a service but have to pay for another service so you can use your mobile.

I am sick and tired of the constant drop out of mobile telephone calls, can I have a reliable mobile system, that I can rely on please

[KPS12345]

Is EE advising us of the correct signal strength.

[bristolian]

Does your phone show signal indicators when the calls drop? And are they 2G, 3G or 4G/VoLTE?

Does the coverage status tool report any issues under "Check status"? That's the best way to report any apparent network issues if you haven't already done so.

[Chris_B]

@KPS12345   what phone are you using ?   

[KPS12345]

Yes it does and it shows 4bars plus it’s 4G. 
it’s dropped out on 5bars as well. 
phone has had a new sim. Been checked by a so called EE professional. 

[KPS12345]

iPhone 13 a year old and always updated and data cleared

[ewanrw]

Their coverage check is just a prediction, not a guarantee…

“These results are only a guide and not a guarantee of service availability in a particular location. Coverage may be affected by a number of factors, such as…”

[bristolian]

I wouldn't be concerned by the number of bars, that makes very little difference overall and is only a rough guide.

I believe iOS indicates "4G-call" when using VoLTE, if you are getting call drops with that indicator on then that's concerning. If the call drops are when other indicators are showing such as 2G or 3G, this could suggest temporary problems.

What do you mean by "been checked by an EE professional"? Have you reported your call drops to EE C/S and had a case opened?